1. Introduction

At Kaya At Blackhill Farm, we understand the importance of privacy and security of our guests’ personal information. We are committed to protecting the privacy of all our guests, visitors, and users of our services and website. This Privacy Policy outlines the information we collect, how it is used, and the measures we take to
ensure its security.

2. Information Collection:

We collect personal information from guests when they book a reservation with us.  This information includes names, addresses, email addresses, phone numbers, and payment information. We may also collect information about dietary restrictions, special needs, and other preferences.

Types of Personal Information Collected

We collect the following types of personal information from our guests

- Contact Information - Name, address, email address, and telephone number
- Payment Information - Credit card number, expiration date, and billing address
- Demographic Information - Age, gender, and travel preferences
- Reservation Information - Dates of stay, type of room, and special requests
- User Feedback - Feedback and opinions about our services and facilities
- Marketing Information - Email addresses for marketing purposes and opt-in preferences

3. Use of Information:

The information we collect is used for the following purposes:

To process and confirm reservations
To communicate with clients regarding their reservations and other relevant information
To provide customer service and support
To improve our services and offerings
To comply with legal requirements

4. Information Sharing:

We may disclose your personal information to the following third parties for the following purposes:

Service Providers:

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We may disclose your personal information to service providers such as payment processors, marketing and promotional services, and other third parties that help us provide our services.

 

Legal and Regulatory Authorities:

We may disclose your personal information to legal and regulatory authorities as required by law.

 

Business Transfers:

In the event that we sell, merge or acquire another company, we may transfer your personal information to the new owners.

5. Data Security:

We take appropriate measures to secure personal information, including encryption and storage in secure databases. We also have strict access controls in place to prevent unauthorised access.  However, no data transmission over the internet or electronic storage is completely secure. We cannot guarantee the security of personal information, and clients assume the risk of any unauthorised access or loss of data.

6. Cookies:

We may use cookies to track website usage and improve our services. Cookies are small text files stored on a user's device that remember user preferences and activities. Users may choose to disable cookies in their web browser settings, but this may affect the functionality of our website.

7. Access to Personal Information

Guests may request access to their personal information by contacting Kaya at Blackhill Farm. We will respond to such requests in a timely manner and in accordance with applicable law.

8. Changes to Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and clients are encouraged to review it periodically.

9. Contact Us:

If you have any questions or concerns about our Privacy Policy, please contact us at

kayaatblackhillfarm@gmail.com