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FAQs about Glamping at Kaya in Blackhill Farm

views over rolling hills and countryside in herefordshire glamping

The quickest way to get your questions answered about staying in our yurts is to have a look through the information below as we have tried to give you a clear idea of what to expect and what we can and cannot accommodate.  If you still have unanswered questions, do get in touch with us by email at  

Can I bring impeccably behaved dogs with me?

We have cats on site and the last time they encountered a dog in their home we spent hours coaxing them out of a tree!  So sadly the answer is definitely not. 

Do we need to bring our own wood?

If saying in a yurt, we provide you with a large basket of wood, firelights and kindling on arrival.  Should you need more you have access to our woodstore and can fill up for £10 an additional load.  Most guests make it through the depths of winter on the wood provided.  The Nook, can also access the on-site wood.

What is your cancellation policy?

We advise all guests to take out cancelation insurance through Booking protect to cover cancelation due to circumstances outside of our or your control and provide details at checkout.  For details of our cancellation policy please go here. 

Can you recommend any local hikes? 

Yes!  We use an app called Strava on which we have charted some glorious hikes that start right from you door and take you up further into the mountains.   From circular walks taking in the Michelin guide 'Bull's Head' pub and Hay Bluff, to shorter circuits up the Cat's Back ridge.  Our profile is Kaya Walks and we leave a how to start your free trial guide in your unit should you not already have an account. 

How are the units heated? 

The Yurts have wonderful Chilli Penguin wood burning stove's with inbuilt ovens.  The Nook also has a lovely wood burner, an Aga that is on in the coldest months and central heating if needed to top it all off! 

Can we arrive by bike? 

Yes please!!  We love being the base of exciting outdoor adventure.  Once here we can arrange for safe storage of bikes in our garage or house (as we are still working on covered lockable space).   

Can we get food delivered? 

We are more than happy to receive deliveries but please do ensure you check timings and agree a 1 hour delivery window.  We recommend a few local options and info on these can be found on our Do Tab and welcome email. 

Anything else we should know? 

Yes, our track is a little bumpy so we do not recommend arriving by low slung car and cannot accept any liabilty for damage incurred. 

Can I bring my glorious children? 

Kaya has been designed as an adults only retreat so you will have to leave your little angels behind and make the most of some you time.  If you bring any with you we have to send you home as we have not taken the precautions we would want to to keep your children safe. 

Is the water potable? 

All our water comes from our onsite spring and is filtered through both UV and a particle filter as well as a water softener.  At certain times of year we have quite incredible amounts of rainfall and the water can be slightly coloured.  We provide bottled drinking water should you want it at these times. 

How far is the parking area?

The Yurts are situated in a 2 acres field at the back of our property so are a few minute walk.  We provide festival trolleys to help you get your belongings over but we do also recommend you don't overpack as space is limited and it will enable you to have a less cluttered stay if you are not surrounded by spare stuff.  The Nook is by far our largest unit so can accommodate a lot more and is conveniently located much closer to your car (less than a min). 

Do you offer any extras? 

Yes again!  You can book a sumptuous chocolate fondue or the use of our pizza oven.  Head over to our Add Tab to find out more.  If you are in The Nook, we have a whole team of therapists that you can book (subject to availability).

Is there wifi?

Our units vary pretty wildly on this one!  The Nook has super-fast broadband, then in then in the yurts you are on your own as we took the decission that they should be full downtime spaces.  In an emergency if you don't have phone signal we will obviously hook you up in the house. 

Is there fuel nearby?

No!  We are really quite remote with the nearest fuel station about 20 mins drive away so make sure you fill up on en route.  We will advise on where in your welcome email. 

Do you provide alcohol?

We do not have a license so cannot help in this respect yet but please do order some to be delivered and we can pop it in the fridge if needed. 

Times when we might restrict access to certain facilities. 

The worlds climate is pretty volatile these days and we have experienced water shortages and drought at Kaya in the last years.  We ask that in times of water shortage you are mindful of your water use.  In extreme circumstances, we may ask you to refrain from using your outdoor bath.  Likewise in periods of drought, we ask that you are especially careful with open fires and should it pose a fire hazard to the site in general, we will need to have a sitewide ban on fires.

Do you take one night bookings?

We have made the decision to stick to set check in days as it's really hard from a cleaning perspective to do otherwise.  From time to time we enable two night weekends on certain units but that is very much down to the seasons and bookings trends and it will be clearly stated when looking to book. 

Do you have flushing toilets?

Yes!! All our units have en-suite toilet and washing facilities and loads of glorious other mod coms like hot water in the kitchen.. they are essentially very fancy little houses! 

What kitchen facilities do you have?

All our units have fully equipped kitchens with ovens and hobs.  The Nook has an additional Aga for use in winter and a dishwasher.  The yurts have wood burning stoves with in built ovens and hobs. 

Can you recommend things to do in the local area? 

Absolutely, in-fact we think this is one of the most important elements of what we do.  From little known off-grid eateries to where the local shop is, we share it all to really enable you to make the most of your trip.  Head to our Do Tab to find out more. 

Do you take group bookings?

The most we can sleep on site is 6 guests in 3 spaces and we are working on transforming The Nook to be able to comfortably accommodate all of those as the host space so watch this space.  For now, we can easily stick a couple of extra chairs in your spot if you book 2 units with some friends. 

Can we get to you by public transport? 

The nearest train stations are in Hereford and Abergavenny.  From here it would be about a 20 minute taxi ride.  Once on-site, there are loads of glorious things to do and a pub you can walk to so if you are organised and bring stuff with you/get it delivered, you can easily stay without a car.   Alternatively there is a taxi service but you need to book ahead as there is one!

Anything we should bring? 

It is wild up here so bring proper shoes, clothes for all weathers, protection against sun, bugs and rain!  If well kitted out you will have a glorious time.  It's also advisable to bring slippers and eye masks (if you are sensitive to lights as none of our units have blackout blinds).

Do you have a car charging point? 

This is on our dream list but not something we have yet had the capacity to fulfill.  We can help you find out where else to charge should you grace us with your low impact adventure. 

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